How can we help you today?

We accept Visa, Mastercard, American Express and LankaQR through our secure onepay payment gateway, plus bank transfer in Sri Lankan Rupees (LKR). Invoices can be paid from the client portal.

Services renew automatically at the renewal price shown when you ordered. We email an invoice before the due date and reminders until it is paid, so there are no surprise suspensions.

Yes. Request an upgrade from the client portal and it is applied with a prorated charge. Downgrades take effect at the next renewal. Your site stays on the same server while the plan changes.

Yes. Our engineers move your files, databases and email from your old host at no charge, keeping the old site live until the new copy is checked. Open a migration ticket after signup with your old host’s login details.

Every hosting account is backed up daily and snapshots are retained on separate storage. You can request a restore through support or take your own copy with the cPanel Backup Wizard.

Nameserver changes usually take effect within a few hours but can take up to 24–48 hours worldwide because of caching at internet providers.

Yes. We register .lk and .com.lk domains for individuals and businesses. Some .LK categories require supporting documents, which our team will help you prepare.

Usually because SPF, DKIM or DMARC records are missing. Follow our SPF, DKIM and DMARC tutorial or ask support to check your domain’s email deliverability for you.

Yes. Every domain on our hosting plans gets a free, automatically renewing SSL certificate.

Our engineers are on duty 24/7. Urgent issues such as a site being down are prioritised, and you can follow progress on the ticket.